Yes. Sewage is classified as Category 3, or black water, and contains bacteria, viruses, and other pathogens that pose real health risks. It should always be handled by trained professionals using proper protective equipment and disinfection procedures.

Avoid direct contact with the contaminated water and any items it came into contact with, and keep children and pets away from the affected area until it's been professionally cleaned. Don't attempt to clean it up with household tools or a shop vac, since that can spread contamination further.

Many homeowners policies cover sewage backups, though it sometimes requires a specific endorsement or rider depending on your provider. We can help document the incident and provide the information your insurance company needs to process the claim.

Porous materials like carpet, padding, and drywall that have been exposed to sewage generally can't be safely disinfected and need to be removed. Harder, non-porous surfaces can often be thoroughly cleaned and disinfected and remain in place. We assess each material during our inspection.

Sewage backups are treated as emergencies given the health risks involved, and we prioritize getting a team on-site quickly to begin containment and cleanup.

Cleanup addresses the contamination in your home, but preventing future backups often involves plumbing repairs or sewer line work. We're happy to point you toward what caused the backup so you and your plumber can address the underlying issue.